Terms and Conditions of Booking

We strongly suggest you print and read these conditions before you proceed.
Please note that it is essential to read and understand the conditions of booking below. Please ensure you have read and understood the itinerary and style of the trip/s you are booking. Urban Adventures accepts bookings subject to the following conditions:

validity

The prices listed are based on the costs and exchange rates current at the time of pricing. Urban Adventures reserves the right to alter these prices at any time. All information in the brochures and web sites is accurate to the best of our knowledge, but please note that changes to our trips (which can be significant) can and do occur. Urban Adventures will make every effort to keep you informed of any changes, but cannot be held liable for any alterations made to the itineraries. Please refer to our website for the most recent update to any trip. Please note that these conditions apply to Urban Adventures group trips only.

cancellation by the traveller

Loss of monies paid applies to all cancelled reservations. The date of trip cancellation is the date on which the written cancellation is received by Intrepid. The loss of monies paid is as follows, per person:

No refunds will be made if you voluntarily leave a trip for any reason after the trip has begun. Refunds will be at the discretion of Urban Adventures if you are involuntarily forced to leave a trip for any reason. No refunds will be made for any transport, sightseeing, meals or services not utilised. You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation penalties in certain circumstances (Note: such insurance will not cover a change of mind).

cancellation by Urban Adventures

Urban Adventures reserves the right to cancel any trip before it is guaranteed to run, but will not cancel a tour less than 60 days before departure. A trip is guaranteed to run once it has one fully-paid traveller, unless minimum numbers state otherwise. This applies to departures within the validity range. Urban Adventures reserves the right to cancel any trip, including a guaranteed trip, at any time prior to departure due to terrorism, natural disasters, political instability or other external events which make it unviable for Intrepid to operate our planned schedule. If Urban Adventures cancels a trip on which you are holding a fully paid booking you may choose between an alternative trip or a full refund. The company is not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc. If the alternative trip chosen is of a lower value than that originally booked then you are entitled to a refund of the price difference. If the alternative tour chosen is of a higher value then you will pay the difference in price.

insurance

When travelling Urban Adventures strongly recommends you take out travel insurance. Your travel insurance must provide cover against personal accident, medical expenses, emergency repatriation and personal liability. We also recommend it covers cancellation, curtailment and loss of luggage and personal effects.

responsibility

You acknowledge that travel on an Urban Adventures trip requires a degree of flexibility and understand that the trip's route, and modes of transport are subject to change without prior notice due to local circumstances. Should Urban Adventures deem it advisable to amend an itinerary for any reason, it may do so by shortening, varying or re-routing any trip. These changes are binding.  While travelling with Urban Adventures you agree to accept the authority of the leader and local operator at all times. You are aware that travel within a group may involve compromise to accommodate the diverse desires and physical abilities of group members. You understand that Urban Adventures reserves the right to decline, accept, or retain any person as a member of the group at any time. You acknowledge that Urban Adventures contracts with a network of companies, government agencies and individuals to assist in the running of its tours. To the best of Urban Adventures’ knowledge, these third parties are qualified to perform the duties they are contracted to perform. However Urban Adventures will not be held liable for any injury, damage, loss, delay or irregularity that may occur due to the behaviour of these third parties. Urban Adventures will not accept responsibility or liability for any traveller who contravenes any law or regulation of any country visited. No employee, servant or agent of Urban Adventures has authority to vary these conditions. This agreement is governed by the laws of the State of Victoria, Australia.

participation consent

By signifying you have read and understood these terms and conditions you confirm as follows:
"I understand that travelling with Urban Adventures may involve risks (and rewards) above and beyond those encountered on a more conventional trip, and that I am undertaking an adventure trip with inherent dangers. I understand that I am travelling in geographical areas where, amongst other things, the standard of transport, safety, hygiene, cleanliness, medical facilities, telecommunications and infrastructure development may not be of the standard I am used to at home or would find on a conventional holiday. I accept these risks and obligations and I fully assume the risks of travel. I release Urban Adventures from any liabilities connected to these risks to the maximum extent permitted by law."

trip grading

Our travellers are sometimes concerned that Urban Adventures trips might be beyond their capabilities. Relax! Urban Adventures has a huge range of trips, with something for everybody. To assist you in deciding which trip is right for you, please refer to both the "Physical grading" and "Culture Shock grading" that is included in the facts section for most itineraries. The Physical grading gives you an idea of how much huffing and puffing you can expect on the trip, while the Culture Shock rating considers the local environment and the transport we use and that "Wow, I'm really not at home now!" factor. While generalisations are always tricky, a summary of our ratings follows.

physical rating

rating 1:
These tours have very limited physical activity. Usually climbing in and out of the transport provided, walking through sites, markets etc included in the itinerary.

rating 2:
These tours have a bit of physical activity but nothing that should challenge you too much. This could be climbing on and off public transport through to a walk through the destination you're travelling in, they can include walking only tours or a combination of walking and transport.

rating 3:
These tours involve a bit of physical activity from walking up and down hills in the destination you're travelling in or the surrounding areas. Climbing on and off local transport or riding a bike up to 30 kms along predominantly flat terrain or jumping in a kayak for a gentle paddle on flat water.

rating 4:
These Tours will provide you with some solid physical activity. Whether its bike riding, walking, trekking, kayaking or riding on public transport you will need to have a good level of fitness to enjoy this tour.

rating 5:
Be prepared for some serious physical activity. These tours are our most challenging and involve some serious walking, hiking or bike riding. Can involve step climbs by foot or pedal and some challenging public transport options in the destination you are travelling.

culture shock rating

rating 1:
This is the least confronting of Urban Adventures tour range. Transport used on the trip is either private or a very comfortable public option, the activities included are usually iconic sites and locations that are not all too confronting.

rating 2:
The tour can include a mix of private and public transport providing a level of comfort that is slightly below what you would experience at home. Sites visited are usually iconic sites, tours can also include market visits, visits to communities etc that provide the traveller with a fantastic insight into destination.

rating 3:
Expect to rough it for parts of this tour, whether it's a packed public bus where you are forced to stand, a visit to a local market, a local community, you are sure to have an experience that is very different from what you're used to at home.

rating 4:
The comforts of your home town and the environment you are used to are more of a rarity. Expect some challenging transport options, visits to local sites and areas that don't resemble anything at home.

rating 5:
You're out there in the global community! You are likely to be exposed to the elements, travel in whatever means of transport is available and basically take it as it comes, whatever comes! It can be tough.

local partners

In many parts of the world, Urban Adventures works with highly reputable local operators.
These local partners are all passionate and enthusiastic about the countries they operate in, and offer the same high standards as Urban Adventures. By working closely with these local companies, we are best able to put money back into the local economies of those countries through which we travel.

travelling with children

Unless otherwise indicated in the trip details, all of our trips are suitable for children when in the company of parents or guardians. Parents and guardians will be responsible for ensuring the children follow all instructions during the tour.